Job Details
Description
As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.
Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
Key Responsibilities
Computerized check-in of passengers for international and domestic travel
Designate seat assignments
Verify documentation for international and domestic flights
Ensure correct boarding passes are provided to each passenger for the assigned flight
Verify ticket and seat reservations
Match manifest to on-board count
Assist with various governmental agency requirements
Announce arrivals and departures as necessary
Assists with baggage tagging and bagging claim reports
Interpret identification labels along with baggage and cargo routing tags
Maintain current knowledge of all flight times during shift
Provide information to customers
Maintain liaison with Airlines and Customer Representatives and Ground Handlers
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Required to attend Ground Security Coordinator training.
Qualifications
Must be at least 18 years of age
Must pass pre-employment background, physical test and a drug screen
Ability to proficiently read, write and speak English
Excellent communication skills
Able to remain calm under pressure
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service experience strongly preferred
Advanced Computer Skills Required
Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent
Knowledge, Skills And Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Ability to solve problems independently
Benefits
16.50 an hour
Advancement Opportunities
Health, Dental, Vision, 401K
Life and Short-Term Disability Insurance
Paid Vacation
Paid Training
Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
