Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies
What Will You Be Doing?
The Day of Departure Analyst works actively with airports across the network to resolve inventory related operational problems and issues.
Essential Functions
Responsible for providing primary interface with airports and System Operations Center (SOC) to resolve inventory related operational problems and issues.
Pro-actively coordinate and implement accommodation plans for passengers whose travel has been disrupted by over sales, flight delays, cancellations or irregular operations.
Proactively identify oversold flights, follow the denied boarding procedures, provide protection and issue compensation.
Secure accommodation options for passengers inconvenienced by controllable delays, cancellations, over sales or downgrades, incl. the assigning other airline protection as necessary.
Monitor all on-going station processes (check-in and boarding process), assessing potential departure delays. Monitor flight progress, updating flight information as necessary.
Notification of passengers, via electronic communications, of known extended delays, cancellations and downgrades
Perform manual automated check in functions, answer calls from/to stations, process re-accommodations for all equipment swaps, and block inoperative seats
Perform booking refunds within policy’s and monitor refunds solicited by airports (PNRs on queue RFQ64)
Assist airports with special requests
Provide support for domestic and international locations
Provide clarification on Frontier policy and procedure
Handle incoming phone calls or chat messages from airport agents
Monitor and respond to emails in a timely and efficient manner
Anticipate and respond to special operational needs as required
Other Functions
Communicate and coordinate all accommodation plans and passenger information with Airport/Station personnel.
Inform Day of Departure Supervisor of potential/on-going Airport and passenger issues.
Qualifications
Minimum 2 years of airline operations experience or equivalent in education
High school diploma or equivalent required; college degree preferred
Knowledge, Skills And Abilities
Ability to multi-task under high stress, time sensitive conditions.
Self-driven, strong decision-making skills leading to success, ability to plan, implement and manage situations
Ability to communicate effectively and concisely with a wide variety of individuals.
Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
Equipment Operated
Standard office equipment, including PC, copier, printer
Work Environment
This role can be based at our headquarters in Denver, CO or anywhere in the United States via a remote work arrangement (periodic travel to Denver from a Frontier-serviced city required)
If remote, you must be able to follow our remote work policies, including ability and comfort level working from home with access to a high-speed internet connection
If headquarters-based, typical office environment, adequately heated and cooled
Physical Effort
Generally, not required.
Supervision Received
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
