The Duty Manager is responsible for the safe, secure, economic, punctual and customer orientated planning, performance and continual assessment of service delivery at the station during his/her shifts and assures fast recovery after irregularities. Do you want to take this challenge?
If this sounds like you, we might have a job for you! Come and see what we have to offer!
The Duty Manager is responsible for but not limited to:
Establishing relationships with premium customers and facilitating the recognition of top customers (LHG in discussion).
Acting as customer care ambassador if assigned by Station Manager.
Contributing proactively to the development and modification of procedures, respecting defined carrier’s rules and regulations.
Steering, monitoring and troubleshooting all station related processes (e.g. flight editing, meal orders, crew dispose, signage and branding, etc.) and handling of special interests.
Coordinating logistical support of audits by carriers and respective authorities, and ensuring that implemented corrections are adhered to.
Making sure that the technical and logistical aspects of training activities are performed.
Perform all other duties assigned or delegated by supervisors.
If you want to be the next Duty Manager you must fulfill the following requirements:
High school diploma/GED required.
Bachelor’s degree desirable.
Minimum 2-3 years of work experience – thereof a minimum of 1 year of demonstrated work experience in ground operations required.
Leadership experience required.
English language required.
German and other/local language desirable.
Knowledge of airport procedures and processes.
Successful completion of Training in Passenger Service and Aircraft Handling.
Successful completion of Leadership Training.
Successful completion of Management System Training.
MS Office skills.
Willingness to travel.
Must possess a legal work permit in the U.S.
Must possess a valid driver’s license.
Shift work/ overtime.
CV/Resume and Cover Letter required.
Company will not provide relocation assistance.
Full vaccination against Covid19 is a requirement.
About Deutsche Lufthansa AG
Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2021, it generated annual revenue of EUR 16,811bn with an average of 105,290 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.
