Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
Essential Functions:
Pro-actively coordinate and implement accommodation plans for passengers whose travel has been disrupted due to delays, cancellations or irregular operations.
Management of misconnecting customers, customers impacted by extended delays and cancellations.
Identification of oversold flights, insuring that denied boarding procedures are applied correctly including protection and compensation being correctly administered.
Secure accommodation options for passengers inconvenienced by controllable delays or cancellations, incl. the assigning other airline protection as necessary.
Monitor all on-going station processes (check-in and boarding process), assessing potential departure delays. Monitor flight progress, updating flight information as necessary.
Notification of passengers, via electronic communications, of known extended delays and cancellations
Other Functions:
Communicate and coordinate all accommodation plans and passenger information with Airport/Station personnel.
Inform System Customer Service Manager of potential/on-going Airport and passenger issues.
Job Requirements:
Proven background and understanding of airport operations functions, including reservation system.
Previous airline and airport operations experience preferred
High school diploma or GED preferred
Knowledge, Skills and Abilities:
Ability to multi-task under high stress, time sensitive conditions.
Ability to communicate effectively and concisely with a wide variety of individuals.
Self-driven, strong decision making skills leading to success, ability to plan, implement and manage situations
Salary Range
$34,400.00 – $43,000.00