Summary
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
STATUS: Full Time
LOCATION: Unity
DEPARTMENT: Neuroscience
SCHEDULE: M-F, Days
ATTRIBUTES
2 year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Responsibilities
Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Billing & Payments. Collect and process payments when applicable
Education
LICENSES / CERTIFICATIONS:
Physical Requirements
S – Sedentary Work – Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
